WORK Portfolio

 WORK  smarter not harder

Twenty years of professional projects and sample work across four core areas of digital media.

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ENTERPRISE PLATFORMS: Corporate Training Resources
Instructional content to support employees and partners with complex enterprise platforms. (Salesforce, Sitecore, Cvent)

Salesforce Playbook Manual
A guide to Chapter Administration in Salesforce Communities

Preview Salesforce Manual PDF
Salesforce is an enterprise cloud-based CRM platform customized to meet the business needs of YPO. An operating manual was needed. Over 200 pages to help users learn and manage records in Salesforce.
The full SF Playbook Manual contains definitions, step-by-step instructions, diagrams, screen shots and tables to help users learn any area of their work in Salesforce. Updated annually to match platform updates.

Salesforce Leads: YPO’s Prospect Portal Course
YPO’s Prospect Management Portal for Champion Development use of Salesforce Communities Leads

Sitecore Web Content Management System Series
Created to help various novice web content owners navigate through basic page layout and editing.


Cvent 101 Event Management Platform Training Videos
Published regularly from 2016 and 2019 to support a global audience of event managers with platform updates and onboarding.

when i  TEACH  i learn      |     a bit  ABOUT  susan     |     for  ART ‘s sake     |      WORK  smarter not harder